Wysyłka

Shipments and returns

Time of dispatch

If an order is paid for before 11:55, the shipment will be sent out the same working day; otherwise, it will be sent out the next working day.

Import taxes

For orders with delivery outside the EU, you are responsible for any import taxes and duties.

Returns

You can return a product in unchanged condition without giving a reason. You pay for return shipping. Contact us and send the package back within 14 days from delivery to use this option. When we receive the package and confirm it is in unchanged condition, we will refund the price of the product (without the cost of shipment).

If a product has defects or is not as described, you can either:

  • Receive a partial refund.
  • Return the product to be replaced with another copy. We cover return shipping and shipping of the replacement, up to the price of the product, with the remainder covered by you. To be exact, you pay for return shipping, we pay for shipping of the replacement, and then we refund the appropriate amount.
  • Return the product and get a refund. We will refund the price of the product and shipping it to you. We will cover return shipping up to the price of the product, with the remainder covered by you. To be exact, you pay for return shipping; then, when we receive the product, we refund the price of the product and shipping it to you; then, if you can receive a bank or PayPal transfer, we send you one with the appropriate amount for the return shipping.

Shipping methods

DHL logo DHL Express Worldwide

Door to door delivery.

Full end-to-end tracking.

A courier for quick and reliable deliveries. For cheaper alternatives within Europe, consider GLS.

Based on our service provider's data from 2021 the real delivery time to the following destinations is on average:

  • Finland: 1,62 days
  • France: 1,51 days
  • Germany: 1,47 days
  • Ireland: 1,3 days
  • Netherlands: 1,3 days
  • Norway: 1,58 days
  • Switzerland: 1,4 days
  • Sweden: 1,51 days
  • USA: 2,53 days
GLS logo GLS - EuroBusinessParcel

Door to door delivery (Sweden and Finland consumer delivery to pick up points).

Full tracking available to all destinations.

Generally cheaper and slower than DHL.

Based on our service provider's data from 2021 the real delivery time to the following destinations is on average:

  • Austria: 4,43 days
  • Denmark: 3,31 days
  • France: 5,38 days
  • Germany: 4,02 days
  • Ireland: 6,54 days
  • Italy: 5,09 days
  • Netherlands: 4,67 days
  • Spain: 5,84 days
  • Sweden: 4,07 days
Omniva logoOmniva International registered maxi letter

A standard tracked international maxi letter/small parcel.

Full end-to-end tracking available to selected European countries. To others, like the USA, tracking only until departure from Estonia.